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Crisis Communication Toolkit

This toolkit is designed to help PALNI libraries proactively develop crisis communication plans, enabling them to effectively deliver difficult news during various types of crises.

Developing Your Crisis Communication Plan

This introduction explains why it is important to prepare for a potential crisis.

View introduction

Gathering and Maintaining Crisis-Ready Information

Gather information, identify your communication team, and prepare to respond.

View the guide

Assessing Your Library's Crisis Potential

Identify the scenarios that would most likely affect your library.

View examples

Developing a Plan Outline

Capture the critical aspects of a response at the surface level

View the outline

Creating Ready Responses

Prepare and practice talking points in advance.

Develop talking points

Post-Crisis Opportunities

Lessons to take away when the dust settles.

View post-crisis steps

Resources and Templates

See examples of potential crises and how to respond using resources from this toolkit.

View resources and templates

Best Practices

Communication guidelines to keep in mind when delivering bad news.

View best practices

References

This toolkit credits the following individuals and resources.

See references