References
- Amaresan, S. (n.d.). 10 Crisis Communication Plan Examples and How to Write Your Own. HubSpot. https://blog.hubspot.com/service/crisis-communication-plan
- American Library Association (n.d.). American Library Association Crisis Communication Information Resources & Tools. https://www.ala.org/tools/sites/ala.org.tools/files/content/Crisis%20Communication%20Planning.pdf
- Borgerding, J. (2015). It’s Handled… Or Is It? The Status of Crisis Communication Planning in Academic Libraries. American Library Association. https://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2015/Borgerding.pdf
- Kelly, J. (2016, Nov. 1). The Crisis is Over, Now What? Inside Higher Ed. https://www.insidehighered.com/blogs/call-action-marketing-and-communications-higher-education/crisis-over-now-what-0
- Kirsch, R. (2018, Oct. 3). Crisis Communications: When to Talk to the Media. Forbes. https://www.forbes.com/sites/forbesagencycouncil/2018/10/03/crisis-communications-when-to-talk-to-the-media/?sh=3cce809f5601
- O’Neill, B. and Kelley, R. (2021). Delivering Bad News: Crisis Communication Methods in Academic Libraries. College & Research Libraries, 82(4).
- Thenell, J. (2004). The Library’s Crisis Communication Planner: A PR Guide for Every Emergency. American Library Association.